Tag Archives: customers

Snubbing customers on social media could cost brands dearly

Each one of us has had at least one experience on a social media network, when a brand did not reply to our query, or took its time to get back to us on something urgent. A recent survey, by US-based social media analytics start-up Social Sprout, says that such incidents on the social media could cost brands dearly. According ... Read More »

With Customers Glued to Smartphones, Businesses Turn to Texting

It’s no secret that people are addicted to their smartphones. In a Time Magazine/Qualcomm study, 68% of people said they sleep with their mobile phone next to the bed. When they wake up, they check their phone within the first 15 minutes, most often to read or send texts, a Deloitte survey found. Our mobile phones are never far away from us, and ... Read More »

Sleep gadgets aim to lure customers craving a good night’s sleep

Pillows that track your snoozing patterns? A bed that adjusts based on how much you twist and turn? Companies are adding more technology into their products, hoping to lure customers craving a better night’s sleep. Some specialized businesses are making gadgets that promise to measure and improve the quality of slumber, while mass-market retailers like Best Buy are offering simpler ideas like the effect ... Read More »

Ola Play In-Car Entertainment Platform Now Available to All Customers via Prime Play

Cab aggregator Ola on Friday extended Ola Play, its in-care entertainment platform for ride-sharing, to all of its customers through Prime Play category. Launched in November 2016, Ola Play was so far exclusively available for Ola Select customers and has supposedly led to the growth of Ola’s premium subscription category. Opening up Prime Play category for its Select users attracted ... Read More »

EE mobile firm fined £2.7m for overcharging customers

Mobile operator EE has been fined £2.7m by the telecoms regulator, Ofcom, for overcharging tens of thousands of customers. The watchdog found that the UK’s biggest mobile network broke a billing rule on two occasions. Users who called its 150 customer services number while roaming within the EU were incorrectly charged as if they had called the US. That meant ... Read More »